Exchanges and Returns

Return Regulations

TonerDeck, operating within the strict legal framework of the Republic of Estonia applicable to European inter-business transactions, sets out below its protocols for handling merchandise returns. By utilizing our procurement portal (tonerdeck.com), the business partner agrees to the clauses detailed below. TonerDeck retains the right to amend these guidelines to ensure ongoing compliance with regulatory standards.

Exclusion of B2C Withdrawal Rights Our platform is engineered exclusively for professional entities. Consequently, all purchases executed through TonerDeck are legally classified as commercial operations. The statutory cancellation rights and withdrawal periods granted to private consumers (B2C) are strictly inapplicable to our sales contracts.

Criteria for Commercial Returns While all sales are deemed final, we are willing to review return requests arising from ordering errors, strictly contingent upon compliance with the following requirements:

• The formal request must be submitted to our support team within a maximum threshold of 14 calendar days from the delivery date.
• The items must be shipped back in their original factory packaging, unopened, free from any damage, and ready for immediate resale.
• A valid proof of purchase dating back no more than 90 days is required. Furthermore, the consumables must possess a remaining shelf life of at least 6 months prior to expiration.

Administrative and Restocking Fees In the event that the return of goods is not the result of a default attributable to TonerDeck, a restocking and administrative fee equal to 10% of the value of the returned goods will be levied (subject to a minimum charge of €10.00). All logistical and freight expenses associated with the return shipment shall be borne entirely by the purchasing partner.